ZigZag

Circular Activity: Resource Productivity Solution

Headquarters: London

ZigZag is a multi-award winning SaaS platform enabling retailers to reduce the costs and waste associated with returns whilst dramatically improving and simplifying the customer returns experience and speeding up the time to refund. ZigZag grades returned products and can consolidate, refurbish, locally redistribute, recycle or even resell stock internationally.

E-Commerce return volumes are growing at 10-20% per annum. In the US market alone, 2.5 million tons of returned goods end up in landfill, the equivalent of the volume of waste produced by 5 million Americans.

ZigZag reduces parcel journeys by up to 65% by identifying opportunities for the repacking and redistribution of returned products within the country of delivery, resulting in a measurable reduction in the wastage and carbon footprint associated with retail returns. ZigZag also reduces the cost and transit time of returns and has been proven to reduce customer related service enquiries by 40%.

ZigZag was sold in 2018 to Global Blue, a NYSE listed corporate business focussing on global payment solutions.